| The conference board is honoured to attribute the 2009 best research paper-silver award to Olaf HERMANS, Frans MELISSEN and Rob VAN AGTEREN for their article entitled: Customer Relationship Management & Performance Management: Exploring an Actionable Link in Hospitality This contribution is rewarded for its significant input to the advancement of knowledge in sciences related to hospitality and leisure and for its practical added-value to the industry. |
 |
|
| Olaf HERMANS, Frans MELISSEN | ||
| < back to review 2009 |
SILVER AWARD
| Call for paper | Papers submission | Scientific Committee | Key dates | Programme | Registration | Accommodation | About Lyon | Contact | Past edition review |  |
BEST RESEARCH PAPER-SILVER AWARD
